Privacy and Security

This website is operated by STAR INTERNATIONAL LIMITED (hereinafter referred to as the "STAR INTERNATIONAL"), a Hong Kong-based premium lifestyle company. Thank you for your interest in STAR INTERNATIONAL and its products and services, and for visiting this website www.istarjoy.com!

STAR INTERNATIONAL values your business and your trust and respects the confidentiality and privacy of your personal data. The purpose of this website's privacy policy is to explain how we handle the personal data you provide to us or the data we may collect when you browse this website, how your personal data is transferred to third parties, and your rights regarding the protection of your personal data and privacy.

Online Shopping

Confidentiality
Whenever you shop at STAR INTERNATIONAL iStarJoy, your payment information is encrypted and protected. We use Secure Sockets Layer (SSL) technology, and credit card information is not stored after processing. Data is also encrypted upon transmission (translated into a special code that can only be read by the recipient and not by others) and then destroyed. SSL also verifies the server's identity and tells us that our information has been securely delivered. This is currently the most secure system and the most effective way to prevent fraud and hacking. Furthermore, STAR INTERNATIONAL implements standard operating procedures to ensure that only authorized personnel, based on the necessary knowledge, can access our servers.

Shopper Information
When you shop at STAR INTERNATIONAL iStarJoy, the information we collect from you is the most basic information needed to process your order and ensure it is safely delivered to its destination. We will never provide, share, or sell this information to any third party unless compelled by a legitimate governmental or law enforcement order or mandate.

Direct Promotions and Marketing Messages
STAR INTERNATIONAL frequently sends direct promotions and marketing messages to shoppers. Generally, this is about offers provided by STAR INTERNATIONAL iStarJoy. Since STAR INTERNATIONAL does not intend to send unnecessary emails, these messages will only be sent to those who have requested them. Unless you have specifically requested the above information, STAR INTERNATIONAL will not rent or sell this list to any third party. If you have requested STAR INTERNATIONAL to send the above messages, you agree to our sharing, sale, or rental of your name and email address with third parties. When you first make a purchase, you can decide whether you want to receive direct promotional and marketing information from STAR INTERNATIONAL. We will not send you these messages unless you explicitly request them. If you choose to receive these direct promotional and marketing emails from STAR INTERNATIONAL but later change your mind and wish to stop receiving them, you can easily remove your name from the shopper mailing list by following the instructions listed at the bottom of any direct promotional or marketing message.

Special Circumstances
While we act in good faith and have no intention of sharing your private information with any third party, we are obligated to provide such information and cooperate with authorities if required by government laws or law enforcement. We also reserve the right to use personally identifiable information to enforce our terms, policies, or procedures in necessary special circumstances.

Personal Data Collection and Use Statement
This statement is made by STAR INTERNATIONAL LIMITED pursuant to the Personal Data (Privacy) Ordinance (hereinafter referred to as the "Privacy Ordinance"), and aims to clarify the purpose, use, processing, and access, correction, and updating of personal data records collected from you by STAR INTERNATIONAL.

1. Definition of Personal Data
Personal data is information that directly or indirectly identifies a specific person, including name, address, telephone number, email address, date of birth, customer number, order number, order details, photograph, etc.

2. Focus of Personal Data Collection
STAR INTERNATIONAL collects visitor information about this website directly (e.g., when you provide it to us) and indirectly (e.g., through website browsing, analysis, and use of website cookies - see below) to help us ensure that our website provides visitors with a pleasant online experience. We may collect your personal data in the following situations:
2.1 Creating a customer account on our website, app, or store;
2.2 Placing an order on our website;
2.3 Shopping at our store;
2.4. Joining our VIP program;

2.5 Using our online services, such as chat services;
2.6 Agreeing to receive our direct promotional and marketing information via email, telephone, SMS, or mail, at your choice;
2.7 Interacting with us through our official pages on social networks, or when we suggest reusing content you have posted on social networks;
2.8 Contacting our customer service;
2.9 Sending us requests for information;
2.10 Participating in our events;
2.11 Using cookies or similar technologies to browse the internet, or clicking on advertisements related to our products.

3. Purpose of Personal Data Collection
3.1. You may need to provide personal data to STAR INTERNATIONAL when applying to become a STAR INTERNATIONAL shopper/VIP, maintaining your STAR INTERNATIONAL account, enjoying STAR INTERNATIONAL's offers and related products, or participating in the "STAR INTERNATIONAL VIP Rewards Program".
3.2 You may choose whether to provide relevant personal data to STAR INTERNATIONAL. However, choosing not to provide personal data or providing incomplete personal data may result in our inability to process your application or provide you with the due offers and services, and may affect your rights as a shopper/VIP.
3.3 Once you provide us with personal data, it is deemed that you have agreed to this statement and authorized STAR INTERNATIONAL to use and process the collected personal data for the following purposes within the scope permitted by law.

4. Use of Personal Data
Your personal data may be used for the following purposes:
4.1 Promoting and selling products;
4.2 Enjoying exclusive shopper/VIP privileges;
4.3 Participating in the "Star Rewards VIP Points Program";
4.4 Uses related to (4.1) to (4.3) above;
4.5 Ensuring the security of online transactions, preventing fraud, and processing payments; and
4.6 For any necessary, legal, regulatory, or legal purpose.

5. Processing of Personal Data
5.1 Principles
We use your personal data primarily to provide you with better services and products and to enable you to participate in the "VIP Rewards Program".
We may provide such data to the following parties for the purposes described in paragraph 2 above, including any third-party suppliers providing administrative, telecommunications, computer, payment, freight, sales center management, or other services related to the operation of STAR INTERNATIONAL's business; however, we will only provide such suppliers with the information necessary for their services, and such suppliers are responsible for keeping such data confidential and limiting its use to the designated purposes.
Unless we have obtained your consent, notified you in advance, or required by law, we will not disclose your personal data to any external organization; however, when requested to provide your personal data to government departments or judicial authorities, we will only do so within the appropriate scope of authority.
All STAR INTERNATIONAL employees authorized to use your personal data are required to keep such data confidential in accordance with privacy regulations.

5.2 Duration
We will take all practically feasible measures to ensure that your personal data is not retained for the necessary period. Where otherwise expressly required by law, such requirements shall prevail.

5.3 Location
The location of STAR INTERNATIONAL LIMITED's headquarter and its subsidiaries, and the location of the data hosting server and related web servers. All overseas data transfers are appropriately protected, particularly contractual, technical, and organizational safeguards, which comply with appropriate regulations relating to the protection of personal data.

5.4 Method
The systems used by STAR INTERNATIONAL to collect, hold, process, or use personal data – encompassing both automated and non-automated methods and including any documents and equipment forming part of the system.

6. Access, Correction, and Update of Personal Data
During the validity period of your Shopper/VIP status, you have the right to request access to your personal data held by STAR INTERNATIONAL, and to request the correction and update of such data. You must submit a written request to our Customer Service Department.
This statement may be subject to change as needed for the actual operation of STAR INTERNATIONAL, but will be carried out in accordance with the law. You may review it from time to time to protect your rights.

Contact Us
STAR INTERNATIONAL hopes this information is helpful to you and gives you confidence in transacting with STAR INTERNATIONAL. If you have any questions, you can contact our Data Protection Officer at cs@istarjoy.com.

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