1. STAR INTERNATIONAL only accepts product refund and exchange requests in the following situations: product damaged in transit; product quality issues; or product not matching the order.
1.1 To request a refund or exchange, the shopper must email customer service at cs@istarjoy.com within 7 days of the delivery date.
1.2 All returned or exchanged items must be unopened and unused, and please retain the complete packaging, accessories, instructions, and any gifts (if any).
1.3 When requesting a refund or exchange, please provide the order confirmation email, order details, and product photos.
1.4 If the refund/exchange request is accepted, the shopper will receive a "Refund/Exchange Authorization Number" from Customer Service confirming acceptance of the refund /exchange. Refunds/exchanges will not be accepted without a valid Refund/Exchange Authorization Number.
1.5 After receiving the "Refund/Exchange Authorization Number," the shopper must return the item within 14 days. Any gifts must also be returned.
1.6 Return shipping fees are borne by STAR INTERNATIONAL.
1.7 After receiving the returned item and confirming its condition is undamaged, the customer service department will process the refund/exchange within 7 business days. For refund requests, the refund will be issued using the payment method used by the shopper when purchasing the item. Refund processing time varies depending on the payment method.
2. Refunds and exchanges are not accepted in the following situations:
2.1 The product has no quality issues;
2.2 Incomplete standard accessories, gifts (if included at the time of purchase), or instruction manual; missing or altered invoice;
2.3 Unauthorized tearing or alteration of product labels, serial numbers, or anti-counterfeiting marks;
2.4 Product quality issues caused by negligence, misuse, accidents, alterations, improper installation, or storage;
2.5 The product was explicitly stated as non-refundable and non-exchangeable at the time of purchase.
STAR INTERNATIONAL LIMITED reserves the right of final decision in case of any dispute.
